Introduction
Jaia9 is a trusted online gaming platform in Bangladesh. We believe that protecting every user's privacy is our primary responsibility. This Privacy Policy explains what information Jaia9 collects, why it is collected, and how it is used.
By creating an account or using Jaia9, you agree to this Privacy Policy. If you do not agree, please refrain from using our services.
We may update this Privacy Policy from time to time. Any changes will be reflected by an updated date on this page, and you will be notified of significant changes via email or in-app notification.
What Information We Collect
Jaia9 collects the following types of information:
- Personal Identification Information: Name, date of birth, national ID number, email address, and phone number — provided at the time of registration.
- Financial Information: Payment method details such as mobile banking numbers (Mobile Banking, Nagad, Rocket) — however, we do not store full card numbers.
- Login & Device Information: IP address, browser type, device ID, and operating system information.
- Activity Information: Gaming history, transaction records, bonus usage, and session duration.
- Contact Information: The content of communications made via live chat, email, or support tickets.
How Your Information Is Used
Jaia9 uses your information only for the following purposes:
- Creating and managing your account and ensuring login security.
- Processing deposits and withdrawals and verifying transactions.
- Preventing fraud, money laundering, and other legal violations.
- Sending you relevant promotions and offers based on your preferences (you can unsubscribe at any time).
- Providing customer support and resolving complaints.
- Monitoring user behavior to ensure responsible gaming.
- Fulfilling legal and regulatory obligations.
Sharing Information with Third Parties
Jaia9 never sells your personal information or transfers it to third parties for commercial purposes. However, limited data sharing may occur in the following cases:
- Service Provider: Payment processors, KYC verification agencies, and IT service providers — all operating under strict confidentiality agreements.
- Legal Authorities: In response to a court order or a lawful request from a law enforcement agency.
- Business Restructuring: In the event of a company merger or acquisition, where the new owner is bound to uphold the same privacy policy.
Outside of the cases listed above, no information is shared with third parties without your prior consent.
Data Protection Methods
To keep your information secure, Jaia9 employs industry-standard technical and organizational measures:
- For all data transmissions SSL/TLS Encryption is used.
- Stored Data AES -256 Secured with encryption.
- Regular security audits and penetration testing are conducted.
- Employee access to data is restricted on a need-to-know basis.
- Two-factor authentication (2FA) is available for login security.
- 24/7 monitoring and access control are maintained at our data centers.
However, no data transmission over the internet can be guaranteed to be completely secure. You are also responsible for keeping your account password confidential and not sharing it with anyone.
Data Retention Period
Jaia9 retains your information only for as long as necessary. Even after account closure, transaction records are typically kept for up to 5 years to meet legal obligations. If your account remains inactive for a set period, an automated process will begin to delete your personal data.
Your Rights
As a Jaia9 user, you have the following rights:
- Right to Access: You can request to know what information we hold about you.
- Right to Rectification: You may request corrections to any inaccurate or incomplete information.
- Right to Erasure: You may request the deletion of your data in certain situations.
- Right to Restrict Processing: You may request that the processing of your data be restricted in certain circumstances.
- Right to Opt Out of Marketing: You can unsubscribe from promotional emails or messages at any time.
To exercise any of these rights, please contact us. We aim to respond within 30 business days.
Cookie Policy
Jaia9 uses cookies on its website to enhance your browsing experience. There are three types of cookies:
- Essential Cookies: Required for login sessions and security — these cannot be disabled.
- Functional Cookies: Remembers your preferences such as language and theme.
- Analytics Cookies: Collects anonymous usage data to improve site performance.
You can manage or disable cookies through your browser settings, though doing so may affect some features of the site.
Contact Us
For any questions or concerns regarding this Privacy Policy, please contact our Data Protection Team:
- Email: [email protected]
- Live Chat: Chat button at the bottom right corner of the site.
- Response time: typically within 24–48 hours.